Cancellation Policy

1. I strive to provide the best online personal training experience. However, I understand that sometimes things don't work out as planned. My refund policy outlines the conditions under which refunds may be granted.

2. Eligibility for refunds are available under the following conditions:

Initial Assessment Dissatisfaction: If you are not satisfied with the initial assessment session, you may request a full refund within 7 days of the session.
Package Cancellation: You may cancel your training package within 14 days of purchase for a full refund, provided that no sessions have been utilized, or immediately if there is some unforeseen event like an injury or illness.

3. Non-Refundable Circumstances

Completed Months of Coaching: Refunds will not be provided for months of coaching that have already been completed.
Expired Coaching Packages: Packages that have expired are not eligible for a refund.
Special Discounts and Promotions: Refunds are not available for coaching packages purchased under special discounts or promotions.
Unused Coaching: If you have purchased a package but have unused sessions, you may request a refund for the remaining sessions. Refunds will be prorated based on the number of sessions used.

4. How to Request a Refund To request a refund, please follow these steps:

Contact Support: Email our support team at sarah@staplesfitness.com with your name, contact information, and a brief description of the reason for the refund request.
Provide Proof of Purchase: Include a copy of your receipt or proof of purchase.
Submit Request: Submit your refund request within the applicable time frame (7 days for initial assessment dissatisfaction, 14 days for package cancellation, or for unused sessions).

5. Processing Time Refund requests will be reviewed and processed within 10 business days. If approved, refunds will be issued to the original payment method used at the time of purchase.

6. Exceptions In special circumstances, we may consider exceptions to this policy on a case-by-case basis. Please contact our support team to discuss your situation.

7. Changes to this Policy We reserve the right to update or change this refund policy at any time. Changes will be posted on our website, and the updated policy will apply to all purchases made after the date of the change.

8. Contact Information If you have any questions or concerns about our refund policy, please contact us at: sarah@staplesfitness.com

Thank you for choosing our online personal training services. We value your business and are committed to your satisfaction.